About Us

Who We Are

Gugu Collects is an Illinois-based online store operated by Gugu Studio LLC. We offer handmade beaded bag charm keychains to customers within the United States.

What We Offer

Our Beaded Bag Charm Keychains collection features cat, panda, and character-themed designs that can be used as bag accessories or keychains. Each listing provides information specific to the pictured product, including its materials, dimensions, colors, and components.

Our Purpose

We want customers to understand what they are ordering before completing a purchase. Our approach is to keep product information, pricing, shipping terms, return conditions, and contact details clear and accessible throughout the store.

A Message from Our Founders

We started Gugu Collects to create a dedicated online home for handmade beaded charms with playful character designs. Thank you for taking the time to visit our store and explore the collection.

Yuchen Zhang and Qianqian Zhang
Co-founders of Gugu Collects

Contact Information

If you have questions about a product or an order, please contact us using the information below.

Gugu Collects
Operated by Gugu Studio LLC

Operating address: 1020 104th St Ste 120, Naperville, IL 60564, United States

Phone: +1 312-428-0808

Email: support@gugucollects.com

Customer Support Hours

Monday–Friday: 9:00 AM–6:00 PM
Saturday and Sunday: Closed

Time zone: (GMT-06:00) Central Standard Time (Chicago)
Chicago local time is observed, including daylight saving time (GMT-05:00) when applicable.

Response time: We typically respond within 1–2 business days.