Payment Policy

Thank you for shopping with Gugu Collects. Please review the following payment information before placing an order. If you have any questions, please visit our Contact page or contact our customer service team using the details provided below.

Accepted Payment Methods

We currently accept the following payment methods:

  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa

Payment Security

Payments are securely processed through Shopify’s checkout and the applicable payment provider. Gugu Collects does not directly store your complete payment card information.

Payment Processing

Payment is processed through your selected payment method when you place an order. Your order will be confirmed after the payment has been successfully authorized or processed.

After your order is confirmed, you will receive a confirmation email containing your order details. Please ensure that your billing and payment information is accurate before completing your purchase.

Currency

All prices and payments on our website are processed in U.S. dollars (USD). If your payment account uses another currency, your bank or payment provider may apply its own currency-conversion rate or additional fees.

Failed or Declined Payments

If your payment is declined or cannot be processed:

  • Confirm that your payment and billing information has been entered correctly.
  • Make sure that sufficient funds or credit are available.
  • Contact your bank or payment provider for further information.
  • Try another payment method available at checkout.

If the issue continues, please contact our customer service team for assistance.

Refunds, Cancellations, and Disputes

Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.

For complete information about return eligibility, cancellations, and refund processing, please review our Return and Refund Policy.

Further Inquiries

Gugu Collects
Operated by Gugu Studio LLC

Address: 1020 104th St Ste 120, Naperville, IL 60564, United States

Phone: +1 312-428-0808

Email: support@gugucollects.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed

Time zone: (GMT-06:00) Central Standard Time (Chicago)
Chicago local time is observed, including daylight saving time (GMT-05:00) when applicable.

Response time: We typically respond within 1–2 business days.