Security Statement

Effective date: August 27, 2026

Gugu Collects, operated by Gugu Studio LLC, considers the protection of customer information an important responsibility. This Security Statement explains the measures used to help protect personal and payment information when customers access our website or place an order.

Secure Website Connection

Our website uses HTTPS encryption to help protect information transmitted between your browser and our website. You can confirm that you are using a secure connection by checking for “https://” in your browser’s address bar.

Payment Security

Our online store and checkout are powered by Shopify. Shopify is certified as a Level 1 Payment Card Industry Data Security Standard (PCI DSS) compliant service provider.

Payments are processed through Shopify’s checkout and the payment provider selected by the customer. Gugu Collects does not directly store complete credit or debit card numbers on its own systems.

Payment providers may collect and process payment information according to their own security practices, privacy policies, and terms.

Protection of Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Access to customer information is limited to authorized personnel and service providers that require the information to perform legitimate business functions, such as processing payments, fulfilling orders, delivering purchases, providing customer support, preventing fraud, or complying with legal obligations.

Fraud Prevention and Order Review

Orders and transactions may be reviewed to identify potentially unauthorized, fraudulent, or suspicious activity.

When reasonably necessary for security or fraud-prevention purposes, we may request additional verification or temporarily delay, hold, decline, or cancel a transaction. Any action taken will be subject to our applicable policies and legal obligations.

Customer Account Security

Customers are responsible for maintaining the confidentiality of their account credentials. If you create a customer account, we recommend that you:

Use a strong and unique password
Do not share your password or account credentials
Sign out after using a shared or public device
Avoid responding to suspicious messages requesting passwords or complete payment information
Notify us promptly if you suspect unauthorized activity involving your account or order

Third-Party Services

Our website may rely on third-party providers for hosting, payment processing, order fulfillment, shipping, analytics, customer support, or other business functions.

These providers are responsible for maintaining the security of the systems and information they control in accordance with their own legal obligations, agreements, and security practices.

Ongoing Security Practices

We may review and update our security practices as reasonably necessary to address changes in our operations, technology, service providers, and potential security risks.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. Customers should use reasonable care when sharing information online.

Reporting a Security Concern

If you believe your customer account, order information, or interaction with our website may have been affected by unauthorized activity, please contact us promptly at support@gugucollects.com with the subject line “Security Concern.”

Please do not send passwords, complete payment card numbers, security codes, or other highly sensitive information by email.

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