Shipping policy
Order Confirmation
After placing an order with Gugu Collects, you will receive an order confirmation email. This confirms that we have received your order and submitted payment information.
Please review your order confirmation carefully. If any information is incorrect, contact us as soon as possible at support@gugucollects.com.
Dispatch
Gugu Collects currently ships to eligible delivery addresses within the United States. Orders are shipped through USPS or FedEx.
After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and available tracking information.
Postage Costs
For orders within the United States:
| Order Value | Shipping Time | Method | Cost |
|---|---|---|---|
| $0.01–$69.99 | 4–7 business days | Standard Shipping | $7.00 |
| $70.00 or more | 4–7 business days | Standard Shipping | Free |
Shipping charges are based on the order subtotal displayed during checkout. The applicable shipping charge will be shown before you complete your purchase.
Order Acceptance and Pricing
We may decline, limit, or cancel an order for legitimate reasons, including:
- Incorrect or incomplete order information
- Product unavailability
- Payment authorization or verification issues
- Suspected fraudulent or unauthorized activity
- Pricing or listing errors
If additional information is reasonably required to verify an order, we may contact you using the email address or phone number provided during checkout.
Price accuracy: We make reasonable efforts to ensure that product prices and shipping charges are accurate. However, errors may occasionally occur. If a material pricing or listing error affects your order, we may contact you for further instructions or cancel the affected order.
If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method. The time required for the refund to appear may depend on your bank or payment provider.
Processing Times and Delivery Times
- Processing time: 1–2 business days, Monday through Friday
- Shipping time: 4–7 business days after dispatch, Monday through Friday
- Estimated total delivery time: 5–9 business days
- Shipping carriers: USPS and FedEx
-
Order cut-off time: 3:00 PM (GMT-06:00) Central Standard Time (Chicago)
During daylight saving time, the cut-off remains 3:00 PM local Chicago time (GMT-05:00).
Orders placed before the daily cut-off time, Monday through Friday, will begin processing on the same business day.
Orders placed at or after the daily cut-off time, Monday through Friday, will begin processing on the next business day.
Orders placed on Saturday, Sunday, or an applicable U.S. holiday will begin processing on the next business day.
Processing time refers to the time required to prepare an order before it is transferred to the shipping carrier. Shipping time begins after USPS or FedEx receives the shipment.
The estimated total delivery time combines the 1–2 business-day processing time and the 4–7 business-day shipping time. Orders placed after the cut-off time, on weekends, or on applicable U.S. holidays will begin processing on the next business day.
If we are unable to ship your order within the stated processing timeframe, we will contact you with an updated estimated shipping date and any options available to you, including cancellation and a refund when required by applicable law.
After Placing Your Order
After submitting your order, you will receive an order confirmation email containing:
- Your order number
- Your order summary
- Your payment confirmation
If you do not see the confirmation email in your inbox, please check your spam or junk folder.
If you still have not received the confirmation email, contact us at support@gugucollects.com with the subject line Order Confirmation Not Received.
Track Your Order
You can track your shipment using the tracking number provided in your shipping confirmation email.
If you have not received tracking information within four business days after placing your order, contact us at support@gugucollects.com and include your order number.
Tracking information may not become active immediately after the shipping confirmation is sent. It may take additional time for USPS or FedEx to scan the package and update the tracking status.
Customer Service
If you have questions about your order, shipment, or tracking information, please contact Gugu Collects using the information below.
Gugu Collects
Operated by Gugu Studio LLC
Address: 1020 104th St Ste 120, Naperville, IL 60564, United States
Phone: +1 312-428-0808
Email: support@gugucollects.com
Customer Support Hours
Monday–Friday: 9:00 AM–6:00 PM
Saturday and Sunday: Closed
Time zone: (GMT-06:00) Central Standard Time (Chicago)
Chicago local time is observed, including daylight saving time (GMT-05:00) when applicable.
Response time: We typically respond within 1–2 business days.