Contact information

Contact Information

Gugu Collects is an online store operated by Gugu Studio LLC. If you have questions about an order, product, payment, shipping, return, refund, or any other store-related matter, please contact us using the information below.

Business Information

Store name: Gugu Collects

Legal business name: Gugu Studio LLC

Employer Identification Number (EIN): 33-3504455

Contact Details

Email: support@gugucollects.com

Phone: +1 312-428-0808

Address: 1020 104th St Ste 120, Naperville, IL 60564, United States

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday and Sunday: Closed

Time zone: (GMT-06:00) Central Standard Time (Chicago)
Chicago local time is observed, including daylight saving time (GMT-05:00) when applicable.

Response time: We typically respond within 1–2 business days. Messages received outside our customer support hours will be reviewed during the next business day.

When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you efficiently.